Warranty Policy
Epic Rides Online
10 Gillwell Road, Lalor
Australian Capital Territory 3075, Australia
Email: louie@easybusinessstrategies.com.au
At Epic Rides Online, we stand behind the quality and craftsmanship of our products. We are committed to ensuring your satisfaction and providing you with the best cycling experience. Our warranty policy is designed to offer you peace of mind with your purchase.
Warranty Coverage
Bikes:
- Frame Warranty: All our bike frames come with a lifetime warranty against manufacturing defects in materials and workmanship. This warranty is valid for the original owner only.
- Components Warranty: All non-wear components (e.g., forks, handlebars, seat posts) are covered by a 2-year warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship.
- Electric Bikes: The motor and battery of our electric bikes are covered by a 1-year warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship.
Accessories:
- All accessories sold by Epic Rides Online are covered by a 1-year warranty against manufacturing defects in materials and workmanship.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear (e.g., tires, brake pads, chains)
- Damage caused by accidents, misuse, abuse, or neglect
- Damage resulting from improper assembly or maintenance
- Modifications or alterations to the bike or components
- Commercial use or rental use
- Cosmetic damage (e.g., scratches, dents)
Warranty Claims
To make a warranty claim, please follow these steps:
- Contact Us: Email us at louie@easybusinessstrategies.com.au with your order number, a description of the issue, and photographs of the damage or defect.
- Evaluation: Our customer service team will review your claim and may request additional information or photographs to assess the issue.
- Resolution: If the claim is approved, we will arrange for the repair or replacement of the defective part or product. In some cases, we may offer a refund or store credit at our discretion.
Shipping Costs
For approved warranty claims:
- Within Australia: Epic Rides Online will cover the shipping costs for sending the replacement parts or products to you.
- International: The customer is responsible for the shipping costs associated with sending the replacement parts or products.
Limitations
The warranty is valid only for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims. Epic Rides Online reserves the right to determine whether the damage or defect is covered under this warranty.
Additional Support
For any questions or additional support regarding our warranty policy, please contact our customer service team at louie@easybusinessstrategies.com.au. We are here to assist you and ensure your complete satisfaction with your Epic Rides Online purchase.
Thank you for choosing Epic Rides Online. We appreciate your trust in our products and are committed to providing you with the highest level of service and support.
