EPIC RIDES ONLINE FAQ'S
Welcome to the Epic Bikes FAQ page!
Here, you'll find answers to all your questions about our products, brand, shipping policies, returns, and more.
Product FAQ's
Our product FAQs cover everything you need to know about our diverse range of bikes, including electric and non-electric options, road and mountain bikes, and more.
What types of bikes do you offer?
We offer a variety of bikes, including electric bikes, non-electric bikes, road bikes, mountain bikes, and hybrid bikes.
Are your bikes suitable for beginners?
Yes, we have models designed for all skill levels, from beginners to experienced riders.
Do you offer customizable bike options?
Yes, many of our bikes can be customized with different components, colors, and accessories.
What materials are your bike frames made from?
- Our bike frames are made from high-quality materials such as aluminum, carbon fiber, and steel.
How do I choose the right size bike?
We provide a detailed size guide on our website to help you select the correct bike size based on your height and inseam measurements.
Brand FAQ's
Our brand FAQs offer insights into our mission, history, and what sets us apart in the cycling industry.
What is the mission of Epic Rides?
Our mission is to provide high-quality, innovative bikes that enhance the riding experience for cyclists of all levels.
What sets Epic Bikes apart from other bike brands?
We focus on combining cutting-edge technology, superior craftsmanship, and customer-centric service to deliver exceptional bikes.
What sustainability practices does Epic Bikes follow?
We are committed to sustainability through eco-friendly manufacturing processes, recyclable packaging, and supporting green initiatives.
How long has Epic Bikes been in business?
Epic Bikes has been crafting quality bicycles since 2024.
Shipping FAQ's
We know how important it is to receive your new bike promptly and in perfect condition. Our shipping FAQs address all your questions about shipping times, costs, and the carriers we use.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are also available.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Please check our shipping policy for details.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
What carriers do you use for shipping?
We use reputable carriers such as UPS, FedEx, and DHL for domestic and international shipping.
Can I change my shipping address after placing an order?
If your order has not yet shipped, you can update your shipping address by contacting our customer service team.
What should I do if my bike arrives damaged?
Please contact our customer service immediately if your bike arrives damaged. We will arrange for a replacement or repair.
What are the shipping costs?
Shipping costs vary based on the destination and the size of the order. Shipping fees will be calculated at checkout.
Returns FAQs
Your satisfaction is our top priority. Our returns FAQs provide all the information you need about our return and exchange policies.
What is your return policy?
We offer a 30-day return policy for all bikes and accessories in new and unused condition. Please refer to our return policy page for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details and reason for return.
Do you offer exchanges?
No we dont unfortunately
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
How long does it take to process a return?
Returns are typically processed within 5-7 business days of receiving the returned item.
Can I return a bike if I’ve ridden it?
Bikes must be in new and unused condition to be eligible for a return. Please contact us if you have any questions about your specific situation.
Do you offer a satisfaction guarantee?
Yes, we stand behind the quality of our products and offer a satisfaction guarantee. If you're not completely satisfied, please let us know.
How will I receive my refund?
Refunds will be issued to the original method of payment once the return has been processed.
General FAQs
From payment options to customer support, our general FAQs cover a wide range of topics to help you navigate your shopping experience with Epic Rides.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How can I contact customer service?
You can reach our customer service team via phone, email, or live chat. Visit our contact page for more information.
Where can I find bike maintenance tips?
Visit our blog and resources section on our website for maintenance tips, how-to guides, and more.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information.
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on the latest products, promotions, and news.
